Service Center

At Medcare, we have always been engaged in supply of diversified medical equipment for patient transport, transfer, diagnosis, examination, treatment and recovery in pre-hospital care and within hospitals. We spare no efforts to offer quick response and the most cost-effective products to match customers' needs.

Service Content
Medcare is a specialized medical equipment exporter. Based on customers' early enquiry, we can provide the best products solution and help them reach a balance between purchasing cost and time. In addition to our own brand products, we also accept OEM orders.

Our Business
1. Product amount purchased:
To balance the cost of both sides, Medcare set MOQ for some products.
1) Emergency medical equipment MOQ: 5pcs
2) Hospital furniture MOQ: 1pcs
3) Hospital equipment MOQ: 1pcs
4) Medical consumables MOQ: 1000pcs (space blanket)

2. Product Packaging
The detailed packaging of each product is different. Generally, our products are packed in 5-layer brown cartons. Then, according to customers' needs, we decide to use wooden box or not. We offer a vast diversity of products. You can purchase more than one kind of products and we can package them together to save your cost.

3. Delivery Cycle
Normally, the delivery cycle is within 15-30 days. For OEM orders, it will be different. We own design department and engineers which can offer CAD drawings within 2 days to maximally meet customer's requirements. We will take full advantage of our resources to make samples during 10-15 days and deliver them to customers for confirmation. After confirmation, we will deliver finished products within 15-30 days. For specific circumstances, the delivery cycle depends on order quantity.

4. OEM
In our product range, we accept OEM orders from any customer and in any quantity. OEM covers customer LOGO, operation manual, special packaging, etc. For some customers who need samples and put forward some changes on design based on samples, Medcare can meet their requirements.

5. Samples
We always do our utmost to win long term and stable medical products wholesalers, distributors and final users using high quality, cost effective samples and exceptional services. We can offer free samples (less than 50 USD) to the customers who are intended to cooperate. Delivery costs can be discussed.

After-Sales Service
If the products that you have bought from Medcare have quality problems, you can contact us anytime by Phone, Email, Skype, WhatsApp, etc. We offer 24-hour telephone service and response email within 5 minutes. Email response time will not exceed 5 hours due to time difference. We guarantee change of products and refund if there are quality problems, and we will undertake delivery costs.

Accessories
About medical furniture such as patient bed, examination couch, operating table, medical trolley, etc., we offer 2% accessories for free if you purchase a full container of products. For other products, we promise free accessories replacement within 2 warranty years.

Operation Guidance
For those who get confused in use of our medical products, we can offer video guidance.

Wuxi Medcare Technology Co., Ltd.

Tel.: +86-510-83630613

Fax: +86-510-83630610